dan88 Privacy Policy

dan88 is an online sports betting and gaming platform operating at dan88.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "dan88", "we", "us", or "our", it refers to the dan88 platform and its operating entity.

This Privacy Policy explains how dan88 collects, uses, stores, and protects the personal data of players and visitors to the platform. It applies to all users of the dan88 website, mobile app, and any associated services.

If you have questions about this policy or about how your data is handled, you can contact us at any time via live chat on the platform or by email at [email protected].

dan88 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and from third parties where necessary for verification or fraud prevention purposes.

Data you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number linked to your bKash, Nagad, or Rocket wallet.
• Email address (if provided for account communications).
• Identity documents submitted for verification purposes (e.g., National ID, passport).
• Payment information — specifically your mobile wallet details used for deposits and withdrawals.
• Communications you send to dan88 support, including live chat transcripts and emails.

Data collected automatically:

• Device information: device type, operating system, browser type and version.
• IP address and approximate geographic location.
• Session data: pages visited, time spent, betting and gaming activity, login timestamps.
• Cookie and tracking data (see Section 6 for full details).

Data from third parties:

• Identity verification results from third-party KYC (Know Your Customer) providers.
• Fraud screening data from payment processors and anti-fraud services.
• Responsible gaming data from self-exclusion registries where applicable.

dan88 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your dan88 account, verifying your identity, processing deposits and withdrawals, and providing customer support.
• Platform operation: Delivering the betting and gaming services you use, recording bet and game results, and managing your account balance.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, money laundering, and other prohibited activities.
• Legal compliance: Meeting our obligations under applicable anti-money-laundering (AML) regulations, age verification requirements, and other legal obligations.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform's features, performance, and user experience.
• Marketing communications: Sending you information about promotions, bonuses, and new features — only if you have opted in to receive such communications.

dan88 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for review (e.g., for fraud or responsible gaming reasons), a member of the dan88 team will review the case before any action is taken.

dan88 processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for — including account management, payment processing, and delivering betting and gaming services.
• Legal obligation: Certain data processing is required to comply with applicable laws, including age verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: dan88 processes some data on the basis of legitimate interests, including fraud prevention, platform security, and improving the quality of our services. We balance these interests against your privacy rights.
• Consent: Where we rely on consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

dan88 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service providers: dan88 works with trusted third-party service providers who process data on our behalf. These include payment processors (bKash, Nagad, Rocket), identity verification providers, fraud screening services, and cloud infrastructure providers. All service providers are contractually required to handle your data securely and only for the purposes we specify.

Legal and regulatory authorities: dan88 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

Business transfers: In the event of a merger, acquisition, or sale of all or part of the dan88 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

dan88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as language settings and display options, so you don't have to reset them each visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where users drop off, and how features are used. This data is used to improve the platform and is not linked to individual identities.
• Security cookies: Help detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the dan88 platform. Analytics and functional cookies can be disabled without affecting core functionality.

dan88 does not use third-party advertising cookies or allow external ad networks to track your activity on the platform.

dan88 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operational needs.

• Active accounts: Data is retained for the full duration of your account's active status.
• Closed accounts: Following account closure, dan88 retains transaction records, identity verification documents, and account activity logs for a minimum of 5 years to comply with anti-money-laundering regulations and financial record-keeping requirements.
• Support communications: Live chat transcripts and email correspondence are retained for up to 2 years for quality assurance and dispute resolution purposes.
• Marketing data: If you opt out of marketing communications, your contact details are removed from marketing lists within 30 days. A suppression record is maintained to ensure you are not re-added inadvertently.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a dan88 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us via live chat or at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of the personal data dan88 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing), you can withdraw that consent at any time without affecting prior processing.
• Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.

dan88 takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

• SSL/TLS encryption: All data transmitted between your device and dan88 is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Personal data is accessible only to authorised dan88 staff with a legitimate operational need. All access is logged and subject to regular audit.
• Secure infrastructure: dan88's servers and databases are hosted in secure data centres with physical and network security controls.
• Password security: Account passwords are stored using one-way hashing. dan88 staff cannot view your password — only you know it.
• Incident response: In the event of a data breach that poses a risk to your rights, dan88 will notify affected players promptly and take immediate steps to contain and remediate the breach.

While dan88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

dan88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use the dan88 platform under any circumstances.

If dan88 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any deposits will be returned to the original payment source.

If you believe a minor has registered on dan88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The dan88 platform integrates with third-party services to deliver certain features, including payment processing and game content. These third parties operate under their own privacy policies and data handling practices.

dan88 selects third-party partners carefully and requires them to meet appropriate data security standards. However, dan88 is not responsible for the privacy practices of third-party services once data leaves our platform. The relevant third-party privacy policies apply to data processed by those services.

dan88 does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would allow third parties to track your activity across other websites.

dan88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how your data is used, dan88 will notify registered players via email or in-platform notification before the changes take effect. Your continued use of the platform after changes are published constitutes acceptance of the updated policy.

We recommend reviewing this page periodically to stay informed about how dan88 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dan88 handles your personal data, please get in touch. We aim to respond to all privacy-related enquiries within 30 days.

• Live Chat: Available 24/7 directly on the dan88 platform — the fastest way to reach us.
• Email: [email protected] — use the subject line "Privacy Enquiry" for faster routing.
• FAQ: Common questions are answered on the FAQ page.

For questions about your rights under this policy, please also refer to Section 8 above. For responsible gaming support, visit the Responsible Gaming page.